Questions.

New means never worn and supplied as stated on the listing. Unworn means never worn, but the piece may have had a previous owner or be from an earlier year; we explain its history on the listing. Pre-Owned pieces are graded Excellent, Very good or Good, and every listing describes and photographs the wear. See our condition standards.

For watches, "box" is the original presentation box and "papers" is the original warranty card or certificate. Every listing says exactly which of these are included. If something is not included, the listing says so.

Yes. Every listing shows the exact piece you will receive. Just ask if you would like more photographs or a video.

No. Saving a piece to your wishlist or bag does not hold it. A piece is reserved only once you complete checkout, for the period shown for your payment method.

Of course. Use "Ask About This Piece" on any listing and we will reply personally, usually within one business day.

Use "Request Similar" on its page, or our sourcing service. We will look for a comparable piece for you.

Many pieces can be resized, and each listing says whether this is possible. Resized pieces cannot be returned.

You can pay by credit or debit card (Visa, Mastercard, American Express, Discover), by bank wire transfer (domestic and international), or in cryptocurrency (Bitcoin, Ether, USD Coin, Tether USD).

Card payments are processed by our payment provider on their secure page. Martin Luxury Watches & Jewelry, Inc. never sees or stores your card number.

After you place your order, we show you our bank details and email them to you. Quote your order number as the reference. Your piece is reserved for 3 days while the funds arrive, and we dispatch once they have cleared. We will never change our bank details by email. If in doubt, call us.

Choose a currency at checkout. We lock the exchange rate for 15 minutes and show you the exact amount and wallet address. Your order is confirmed once the transaction reaches the required network confirmations. Always send on the network shown.

Yes. While your order is awaiting payment, open the link in your confirmation email and choose another method. Your order number and reservation stay the same.

Yes — we ship anywhere in the world by fully insured priority delivery, in discreet packaging, with an adult signature required. Free insured worldwide delivery on orders of $10,000 and above. Import duties and taxes in the destination country are payable by the recipient.

Yes, by appointment. Book a private consultation and we will prepare pieces for you in advance.

Please see our delivery, returns and warranty policy.