Delivery, returns & warranty.

Delivery

We ship anywhere in the world. Every order travels by insured priority delivery, in discreet packaging with no reference to its contents. An adult signature and photo ID are required on delivery.

Free insured worldwide delivery on orders of $10,000 and above. Below that amount, insured delivery is $50 within the United States and $150 to all other countries.

Orders are dispatched within 1–2 business days of cleared payment. Card payments clear straight away. Bank wires usually clear within 1–3 business days, and cryptocurrency once the required network confirmations are reached. We email your tracking details as soon as your order is dispatched.

International orders may be subject to import duties and taxes in the destination country, payable by the recipient unless agreed otherwise before purchase. We prepare all export paperwork and can advise on your country's requirements before you order.

Boutique collection

Choose Collect at the boutique at checkout and we will arrange a private appointment at 631 S. Olive St., Ste 218, Los Angeles, CA 90014 once payment has cleared.

Returns

Eligible pieces may be returned within [return period — to be confirmed] of delivery, in exactly the condition they were sent, with all tags, protective films, boxes, papers and accessories. Please contact us before sending anything back, so that we can arrange insured return shipping.

Not eligible for return: made-to-order and custom pieces, items that have been resized, engraved or altered at your request, and pieces showing wear after delivery. Refunds go back to the original payment method. Cryptocurrency refunds are made in USD value at the original order amount, or as otherwise agreed in writing.

Warranty

Each listing states who provides the warranty and what it covers. New watches may carry the manufacturer's warranty, as shown on the listing. Pre-owned watches sold by Martin Luxury Watches & Jewelry, Inc. include the mechanical warranty stated on the listing, which covers the movement under normal use. It does not cover accidental damage, water ingress after the case has been opened, or wear to straps, bracelets and crystals.