Client Care
Authentication & condition.
What we check before a piece is listed, how we describe its condition, and what you receive with it.
Before a piece is listed
Each piece is examined before it is photographed and published. The findings for that specific piece appear on its own listing, under Condition and Inclusions and in the full specifications. General statements on this page never mean that every piece comes with the same certificate or documents.
Watches
- Case, dial, hands and bracelet checked against the reference
- Movement inspected; timekeeping measured
- Serial and reference recorded
- Service history and documents listed
- Aftermarket or replaced parts disclosed
Jewelry
- Metal and purity verified
- Stones examined; reports listed where available
- Weight and dimensions recorded
- Settings and clasps checked for security
- Alterations disclosed
Bags
- Materials, stitching, hardware and stamps examined
- Interior, corners and handles photographed
- Measurements recorded
- Accessories and receipts listed
- Repairs or restoration disclosed
Condition grades
| New | Never worn, supplied with the manufacturer's packaging and documentation as stated on the listing. |
|---|---|
| Unworn | Never worn but may have had a previous owner or may be from an earlier year. Its history is explained on the listing. |
| Pre-Owned — Excellent | Light signs of careful wear, visible only on close inspection. |
| Pre-Owned — Very good | Visible light wear consistent with regular use; no damage. |
| Pre-Owned — Good | Noticeable wear, described and photographed in full. |
Condition describes the piece. Availability (In Stock, Made to Order, Reserved, Sold) describes whether it can be purchased. These are always shown separately.
Brand relationships
Martin Luxury Watches & Jewelry, Inc. is an independent retailer. Unless a listing says otherwise, we are not an authorized dealer of the brands we offer, and manufacturer warranties apply only where they are stated on the listing.